‘Digital Eavesdropping’: Unilever Seeks to Capitalise On Vaseline’s TikTok Moment.
Originally found over 150 years ago within a Pennsylvania drilling site, the modest tin of Vaseline may not seem like an clear candidate for social media algorithms.
Nonetheless, its ascent as a TikTok talking point has placed it at the forefront of an marketing transformation, in which large companies are spending big on content creators and putting fewer resources into promoting products in traditional media.
From Oil Rigs to Online Hacks
Originally produced in the 1870s by chemist Robert Cheeseborough, who saw laborers rubbing their skin with a residue from oil extraction. Currently, a wave of amateur-created clips have documented the product’s widespread use in “practical tricks”.
Promoted as a remedy for cleaning shoes or making fragrance last longer, as well as a fix for squeaky doors. It has even been deployed to combat the nuisance of snack dust adhering to hands.
Harnessing the Hype
Spotting its digital renaissance, strategists within the corporation boosted the tips by tasking their in-house experts with verification and sharing the findings with influencers.
Suggestions that it lessened the sensation of spicy food on lips were given the thumbs up. This was also the case for ideas it could extend fragrance and rejuvenate purses. Proposals that it might bleach teeth or extend lashes were disproven.
A Plan Built on ‘Social Listening’
Billboards and TV ads would once have formed the bulk of its promotional efforts. Yet this viral episode has helped convince executives to turbocharge spending on content creators.
This observation of social channels to shape commercial tactics has been labeled “social listening”. Fernando Fernández, newly named, has stated the intention is to spend half of its colossal advertising budget on platform-based material.
Adapting to New Consumer Habits
The company's social media lead, who is leading the online push, said the company was just evolving with contemporary approaches of engaging audiences. She said interacting online “without killing the party” was essential.
“How can companies join discussions credibly? This remains our core objective as brands, dating to when neighbors chatted over fences and discussing household products.
“We are witnessing a departure from a one-to-many model, where we would just broadcast out … Today, it's numerous dialogues, various groups. The shift of the algorithms means that these groups seem specialized, however, they are large.
“If you can make sure your brand is shared by other people, recommended by peers, that fosters reliability and pertinence. Influencers are vital for this. We are expanding this endorsement system.”
A Seismic Media Shift
This plan mirrors profound shifts happening in audience habits, with the youth demographic spending more time on apps like TikTok and Instagram than legacy broadcast and print media.
The transition is visible in declines in broadcast and newspaper ads. Within the United Kingdom, commercial funding for leading TV channels have fallen by more than £600m in real terms since 2019.
Influencer Marketing Expansion
Additionally, it points to a blurring of media roles as large companies almost become production houses themselves, partnering with hundreds of content creators to boost their products.
An industry expert from a leading agency said: “Obviously there’s a flow of audiences from conventional channels and their time is increasingly on social platforms like Instagram, TikTok and YouTube than they are viewing scheduled television or reading physical magazines.
“A lot of brands are telling us consumers have more faith in suggestions from the personalities they subscribe to more than they trust ads. This is a persistent pattern.”
He said brands could also save money by investing in creators over large-scale legacy ad buys, which also enables easier content adjustment to gauge performance.
The approach is growing. Marketing investment on digital creator partnerships is growing fourfold quicker than the broader media sector. Across the United States, it has increased by over 100% since 2021 and is projected to reach tens of billions in 2025.
The Enduring Power of Broadcast
Even with this transformation, executives said they believed broadcast ads retained significant importance to play, as TV channels continued to possess the influence to shape the national conversation.
Sykes said: “One of the highest return-on-investment media opportunities is still the Super Bowl. The issue isn't broadcasters claiming: ‘Oh, we’re not relevant any more.’ It concerns who commands eyeballs … I think there’s 100% a place for them.”